Roku setup

[jaybee22]

I purchased a Roku Express 4k.  I worked well until it started freezing.

I initiated a hard reset.  I change the batteries.  I unplugged all of the wires and plugged them back in.

When I start it up,  I get the initial Roku screen.  It then goes to select your language.  It then freezes up and does not move from that spot.

Please offer suggestions so that I can use my Roku again

Thank you.

[RokuDanny-R]

@jaybee22

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[jaybee22]

plugged into wall outlet

[RokuMary-F]

Hi jaybee22,

Thanks for following up

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team look into this problem. Kindly include the serial number of your Roku device so we can assist further.

Please keep us posted.


Best regards,
Mary

[jaybee22]

SN

S07P216HF322

see additional info in post

let me know what other information I can supply

[RokuMary-F]

Hi @jaybee22,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you through email.
We appreciate your patience in the meantime.


Best regards,
Mary