Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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das3an
Level 7

no setup screen

new roku premiere - Roku logo comes on when device powered up, then goes away...setup screen never comes up.  Light on device flashes slowly 14 times, then begins to flash twice (short flash) then pause, and repeat.

 

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8 Replies
MTS0212
Level 7

Re: no setup screen

Which Roku are you using?

 

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das3an
Level 7

Re: no setup screen

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Tahoechris5704
Level 7

Re: no setup screen

I just bought the Roku.  Set it up correctly.  Tuned the tv to the correct HDMI and checked all others.  All I get is NO SIGNAL. I have unplugged it several times I also took a tooth pick and pressed the reset button on the back of it several times.    I am using the ROKU EXPRESS

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RokuDanny-R
Roku Employee
Roku Employee

Re: no setup screen

@Tahoechris5704 

Thanks for the post.

Have you tried using another HDMI port on your TV to see if you are able to detect your Roku device? How are you powering the device? Is it plugged into the TV USB port or is it plugged into the wall with the provided cable and adapter? Have you also tried using another HDMI cable to see if that resolves your issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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JA250
Level 7

Re: no setup screen

I’m having same problem with Streaming Stick +. Something so simple until it isn’t. ROKU animated banner comes up, then nothing. Screen goes blank, then shows no signal. Powered by wall outlet. Tried on different HDMI ports, always the same. Philips TV

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RokuDanny-R
Roku Employee
Roku Employee

Re: no setup screen

@JA250 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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JA250
Level 7

Re: no setup screen

I would appreciate assistance. How do I send a PM to you?

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RokuDanny-R
Roku Employee
Roku Employee

Re: no setup screen

@JA250 

Thanks for the inquiry.

For more information about how to send a PM, visit our Community post here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Forum Moderator
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