Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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blevinspt
Level 7

no On-screen setup and activation page

I set up my express and it comes to the purple screen with ROKU bouncing up and down then about 30 seconds it goes off and back on. I have reset the box, my internet, unplugged and re plugged. Changed the remote batteries and tried a different tv but it will no pop up the activation screen automatically like the instructions say. 

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renojim
Community Streaming Expert

Re: no On-screen setup and activation page

Are you using the supplied power adapter?

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blevinspt
Level 7

Re: no On-screen setup and activation page

yes

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renojim
Community Streaming Expert

Re: no On-screen setup and activation page

There was a guy that said replacing his HDMI cable had an effect.  I wouldn't have believed it, but it's worth a try.  Beyond that, try to get it replaced under warranty.

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