Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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ANDREW21
Level 7

new device set up

Roku Player Support.

Does support exist anywhere? I am trying to set upa brand new replacement device,

and going round in circles. Roku obtains internet connection,updates, and then goes blank.  Repeat and reset makes no difference. Somewhere the suggestion is to contact customer support - but how?

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: new device set up

https://support.roku.com/contactus

Note that if you have an Express device then you will just be directed right back here.  Also, if your device gets its power from a USB cable make sure you're using the supplied adapter and not the TV's USB port.

Roku Community Streaming Expert

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makaiguy
Community Streaming Expert

Re: new device set up

Some have reported success in getting beyond the update step of new installations by connecting to a different network (a wifi hotspot on a cell phone or a friend's wifi).  Once it has completed the update and starts to function, you can then change the network connection to your intended home network via Settings > Network > Set up connection.

This hasn't worked for everyone, but enough have reported success that it's probably worth a try.

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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