Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

new ROKU Express will not update during set up. great wi fi signal

new Roku express will not up date during set up. very good wi fi signal  

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4 Replies
Level 21

Re: new ROKU Express will not update during set up. great wi fi signal

Make sure you're using the supplied power adapter and not your TV's USB port.  You can also try using your phone as a hotspot and connect to that just to get through the initial setup.

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Re: new ROKU Express will not update during set up. great wi fi signal

I have been going through different support topics and community responses for about 3 hours now while my Roku express crashes repeatedly in the background and I have yet find a solution to my issue.

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Roku Employee
Roku Employee

Re: new ROKU Express will not update during set up. great wi fi signal

@gracedanielle 

Thanks for the post.

Can you please specify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: new ROKU Express will not update during set up. great wi fi signal

The same issue as majority of people on here but now I'm joining them in returning the Roku and never purchasing a Roku product ever again Smiley Happy

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