Getting Started - Setup & How-to

[vlewis102761]

I am trying to set up two different tvs with roku streaming stick.  On both tvs I can't get past the link your Roku device page.  It gives me a code and I enter it and the page just comes back up again with same info. telling me to enter link code again.  I have other Roku units in the house that are working fine. Help!

[atc98092]

It's possible you are reaching a phony web site that claims to be Roku (but isn't). Make sure you are going to https://my.roku.com/link to enter the code. 

The scammers are getting a lot of people to pay money to link their new Roku devices because their phony site naturally won't work. If you get a phone number on the web page to call, DO NOT CALL IT. They are absolutely scammers, because Roku does not have telephone support. 

[RokuDanny-R]

@vlewis102761 

Thanks for the post.

In addition to what @atc98092 mentioned, have you tried using another browser as well as using another device to see if you can activate your Roku devices?

Please keep us posted.

Thanks,
Danny