Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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lwire58
Level 7

link code will not work tried countless different ones

have had Roku stick before the early one purple one with a LG tv worked great, still does. Got new Vizio TV. old stick will not work with this tv. So, using fire stick, went in got the Roku app. trying to sign in with my already account. it asks to put code in link code. I have done this numerous times and it always comes back that it is an invalid code? I have had an account since 2018 why will it not hook up to this tv? Im no computer dummy but this simply will not allow the code no matter what code is displayed. I have even de activated the other stick it still comes back invalid code. 

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DBDukes
Community Streaming Expert

Re: link code will not work tried countless different ones


@lwire58 wrote:

have had Roku stick before the early one purple one with a LG tv worked great, still does. Got new Vizio TV. old stick will not work with this tv. So, using fire stick, went in got the Roku app. trying to sign in with my already account. it asks to put code in link code. I have done this numerous times and it always comes back that it is an invalid code? I have had an account since 2018 why will it not hook up to this tv? Im no computer dummy but this simply will not allow the code no matter what code is displayed. I have even de activated the other stick it still comes back invalid code. 


By "Roku app" do you mean you added The Roku Channel to your Firestick?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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lwire58
Level 7

Re: link code will not work tried countless different ones

Yes, added the app to the firestick. The app seems to work but I do not have access to the features of being logged in to my account. I have tried everything but when entering a code it keeps coming back invalid code. I even tried deactivating other external roku device and no change. Thanks..

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Strega
Level 16

Re: link code will not work tried countless different ones

If you mean the Roku channel, that's just one channel of many on a Roku device.  I don't think the Roku channel will link to a Roku account (which is for Roku devices.)

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makaiguy
Community Streaming Expert

Re: link code will not work tried countless different ones

The Roku Channel app on another device (or going to therokuchannel.com on a computer) gets you The Roku Channel, that's all.  It doesn't get you access to anything else from your Roku account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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