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romelcaicedo
Level 7
‎05-20-2021 01:59 PM

el tv se queda pegado en el logo luego del reinicio de las actalizaciones que hacer

como resolver ese problema?? se agrega la red wifi luego actualiza y despues reinicia y se queda pegado en la pantalla principal.. que hacer para solucionar esto

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RokuMary-F
Roku Employee
Roku Employee
‎05-22-2021 02:39 PM

Re: el tv se queda pegado en el logo luego del reinicio de las actalizaciones que hacer

Hi @romelcaicedo,

Thanks for posting in the Roku Community!

Please note that we support English in the Roku Community and translate to respond to an unsupported language to understand the issue or inquiry.

Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

Please let us know and we'll continue assisting you from there!

Thanks,
Mary

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