Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
Please note that we support English in the Roku Community and translate to respond to an unsupported language to understand the issue or inquiry.
Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?
Please let us know and we'll continue assisting you from there!