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Waffluffe
Level 7
‎02-06-2021 07:27 PM

crunchyroll wont open on my roku tv

each time i try to open crunchyroll, it closes and takes me back to the previous screen

this is the only app its happening to as far as im aware, and its been happening since i first downloaded the app today

ive tried

- removing it

- updating the tv

- clearing cache

- unplugging it

- restarting the tv

none of these worked. please let me know if you know how to fix it, thank you!

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3 REPLIES 3\
makaiguy
Community Streaming Expert
‎02-06-2021 10:01 PM

Re: crunchyroll wont open on my roku tv

When problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key on the remote and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Waffluffe
Level 7
‎02-07-2021 07:47 AM

Re: crunchyroll wont open on my roku tv

hey, this didnt work, but thanks for the suggestion!

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RokuMary-F
Roku Employee
Roku Employee
‎02-08-2021 01:54 PM

Re: crunchyroll wont open on my roku tv

Hi @Waffluffe,

 

Thanks for the post.

 

If the issue is only with the channel alone, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. We'll also send this to our team.
 

Thanks,

Mary

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