I just tried to set up my brand new Roku Express 4k, and the device hmdi port is broken. I tried the new hdmi cord and another hdmi cord that was working on another device. Neither will allow my tv to connect to the roku. But when I wiggle the hdmi at the roku port, a poor picture of the roku set up screen displays for a few moments. I tried to get on rokus site to replace the device, but it says my serial number does not exist. I cannot find an actual phone number anywhere, so I cannot figure out how to get this replaced!
So you opened it up and the port was broken? If you just bought then return it from where you bought it from. Exactly where did you purchase this defective Roku?
Thanks for the post.I'm sorry to hear about the experience—that's not what we aim for.
Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.
Thanks,
Danny
SN: S07R21AY1X26
SKU: 3940RW
Thanks or the follow up and providing us with your information.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny