Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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BF1
Level 7

blank screen blinking white light

Just purchased  roku streaming stick plus  I connected all up but get a blank screen  and flashing white light  I factory reset is reset the router and still won't connect can someone please  help 

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: blank screen blinking white light

@BF1 

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?

Have you tried using another HDMI port on the TV to see if that resolves your issue?

For troubleshooting purposes have you tried connecting the device to another TV to see if you are experiencing the same issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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