Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

after the roku icon appears then nothing

installed a Roku Premier. When I power it on the Roku icon comes on, then nothing. mI  cannot go any further

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5 Replies
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Roku Employee
Roku Employee

Re: after the roku icon appears then nothing

@crosley19 

Thanks for the inquiry.

We would recommend trying to perform a factory reset on the device.

For more information about how to perform a factory reset on your device, visit our Support page here: How do I factory reset my Roku® streaming device?

If the issue is still not resolved, please send me a PM with your Roku account email address, and include the serial number of the Roku device. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: after the roku icon appears then nothing

tried reset 4 times. nothing, just the dancing Roku icon, then nothing. [personal information removed]. the serial # JF29C4071036

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Roku Employee
Roku Employee

Re: after the roku icon appears then nothing

@crosley19 

Thanks for the note.

I have passed along your concerns to our Support team. They will follow up and assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: after the roku icon appears then nothing

it has been 4 days and no follow up, some customer service. I quess I will return it and buy a firestick.

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Roku Employee
Roku Employee

Re: after the roku icon appears then nothing

@crosley19 

Thanks for the note.

We would recommend checking your Spam folder to see if you were contacted, if you still do not see a contact from our Support team, please feel free to send me a private message and I'll make sure that they follow up with you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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