Getting Started - Setup & How-to

[crosley19]

installed a Roku Premier. When I power it on the Roku icon comes on, then nothing. mI  cannot go any further

[RokuDanny-R]

@crosley19 

Thanks for the inquiry.

We would recommend trying to perform a factory reset on the device.

For more information about how to perform a factory reset on your device, visit our Support page here: How do I factory reset my Roku® streaming device?

If the issue is still not resolved, please send me a PM with your Roku account email address, and include the serial number of the Roku device. I'll be able to assist you further from there.

Thanks,
Danny

[crosley19]

tried reset 4 times. nothing, just the dancing Roku icon, then nothing. [personal information removed]. the serial # JF29C4071036

[RokuDanny-R]

@crosley19 

Thanks for the note.

I have passed along your concerns to our Support team. They will follow up and assist you further.

Thanks,
Danny

[crosley19]

it has been 4 days and no follow up, some customer service. I quess I will return it and buy a firestick.

[RokuDanny-R]

@crosley19 

Thanks for the note.

We would recommend checking your Spam folder to see if you were contacted, if you still do not see a contact from our Support team, please feel free to send me a private message and I'll make sure that they follow up with you.

Thanks,
Danny