Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
KandisMarie
Reel Rookie

Re: Roku Express not sending emails out

Jump to solution

Agreed. The fact that there is no way to contact a support agent is not very flattering.

0 Kudos
gunner1980
Reel Rookie

Re: Unable to receive activation code

Jump to solution

Same issue for me

Serial Number - 6325AC222864

Device ID - 6325AC222864

0 Kudos
tsb82
Reel Rookie

Re: Roku Express not sending emails out

Jump to solution

I’ve gotten emails about making my support account but not any from the device. Frustrating to say the least

0 Kudos
Jpizzino
Newbie

Re: email not arriving after a factory reset

Jump to solution

I am having the same issue with my new Roku Express. How do I get in contact with someone to help me set this up?

tmccally
Newbie

Re: Roku Express not sending emails out

Jump to solution

I have tried everything and my Roku Express will not send me an activiation email. I have tried multiple email addresses and still nothing. I have checked trash, spam, inbox. I have also done a search for the word, "Roku" and I've received nothing. Should I return the Roku? I don't know what else to do.

0 Kudos
KandisMarie
Reel Rookie

Re: Roku Express not sending emails out

Jump to solution

Same here! I’ve tried every email that my family has and no luck. I’ve checked all email folders and it’s just not there. I don’t get it. I won this in a storage auction and when I turned it on, an account was set up and it was functional but when I factory reset it to add my own account, nothing. So it works, but something is up. 

0 Kudos

Re: email activation problems Roku 4k

Jump to solution

Hi, I am not receiving an activation email during a setup of Roku 4K, and I have tried resetting it repeatedly. My husband has tried his account and resetting the device, and still, neither of us is receiving the activation email. 

0 Kudos

Re: Roku Express not sending emails out

Jump to solution

I am having the same issue. Thankful I kept the receipt for this product. Very poor customer support  

0 Kudos

Re: email not arriving after a factory reset

Jump to solution

 

Dear Roku,

Where do I sign up for the customer support list? I need a representative to contact me and assist with email activation. Codes are not being sent out, I have used MULTIPLE email addresses. 

 

Sincerely, 

NOT A HAPPY CUSTOMER 

0 Kudos

Re: activation link NOT COMING TO EMAIL

Jump to solution

I'm having the same issue , why is there no customer service line for Roku???  This is upsetting because I'm beginning to feel like I wasted $50

 

0 Kudos