Roku setup

[Erin3]

I am having this exact same problem. My connection is great- it gives 2 green checkmarks- but when it does the “checking for software part” nothing- just a window comes up saying “activation issue” to get a new code but it won’t give me one and never gave me one to start with.

I restarted everything and tried all of the above suggestions. Did factory reset. Please help. Getting really annoyed.

[RokuMary-F]

Hi @Erin3,

Thanks for letting us know all that you've done.

Please feel free to send me a PM (private message) with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Thanks,

Mary

[Pacedo]

Hi Mary,  I’m having the same issue as others are having.  I can’t seem to get an activation code.  I’ve reset everything and it keeps telling me that it can’t reach me by email.  I tried to PM you, but I can’t seem to figure out how to do that.  Is it because you’re listed as being offline that I can’t PM you?

[StreamerUser]

---

@Pacedo wrote:

Hi Mary,  I’m having the same issue as others are having.  I can’t seem to get an activation code.  I’ve reset everything and it keeps telling me that it can’t reach me by email.  I tried to PM you, but I can’t seem to figure out how to do that.  Is it because you’re listed as being offline that I can’t PM you?

---

No, its because you're a "newbie".

Try calling Roku support instead:   (816) 272-8106  choose option 2

[RokuMary-F]

Hi @Pacedo,

Thanks for reaching out to the Roku community!

Have you try performing a factory reset on your device. This will reset all settings and return your Roku device to a state ready for initial setup.
For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

In addition, checked for the email on your spam or junk folder if it's not in the inbox?

If the issue is still not resolved:

1. Return to your Roku device and press the Back button  on your Roku remote. When prompted, try entering your email address again.
2. If the issue repeats, try activating your Roku device using a different email address.

For full information on this, you can take a look at this link: How do I resolve an issue when activating or linking my Roku® streaming device? | Official Roku Supp... 

If you are still having any issues with receiving the email activation code after following these steps, please provide the serial number of your Roku device so we can assist further.

Thanks,

Mary

[JamieM]

Hey Danny, Hoping you can help.  I have Direct TV. Says Im un-authorized to watch CNN. Never had issues before. Usually get code but not now. Its a Roku TV not a device. All other channels are working. Thanks Jamie

[RokuIrene-S]

Hi @JamieM

Thanks for the post.

For more information about that channel's specific error codes and functionality, you'll want to contact directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

We suggest contacting the channel provider and cable provider for further assistance.

All the best,
Irene

[unhappyguy]

I have already tried factory reset now and no link code shows up on my tv to enter into the Roku activation site. Now what. Nothing shows up on my screen. Where is it suppose to show up?

[renojim]

@unhappyguy, what shows up on your screen?  Roku no longer uses link codes.

[unhappyguy]

Nothing shows up on my screen.

Also, the Disney+ channel I signed up for using my email won’t accept my email.