Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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activation code not showing up

Hi,

im trying to activate my roku premiere but I ran into an activation error and the code is not showing for some reason. I had the option to get a new code but clicking on that option wouldn’t generate a response. I already tried restarting the device, connecting a hotspot, connecting to a different router; all of these failed. Anything I can do?

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3 Replies
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Level 19

Re: activation code not showing up

Don't just restart, you need to do factory reset to have new link code sent. With the roku powered on, there's  pinhole on the back stick something in and hold for at least 30 seconds.

Edmund
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Re: activation code not showing up

I already did a factory reset and that hasn’t solved the issue unfortunately 

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Roku Employee
Roku Employee

Re: activation code not showing up

@Hannahcho5100 

Thanks for the inquiry.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can activate and setup your device. Then once your device has been setup, try switching back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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