Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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snakerule2002
Level 7

activation code issue

I am posting this because I tried calling but told Roku no longer has phone support.

 

I know there is a thread for this issue but will not let me post.

I created an account on roku.com and now asking for the  roku code to link device to roku.com account.

I do not see one after I sent e-mail address.

I moved to another place that had a roku with no issues and still same thing. 

I have already tried rebootting and factory reset with pin.

The Roku Premiere did already ask for and did an update so that tells me I have successfully connected it to internet through my wireless router.

 

Thank you for any help.

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5 Replies
DBDukes
Level 15

Re: activation code issue

 


@snakerule2002 wrote:

I am posting this because I tried calling but told Roku no longer has phone support.

 

I know there is a thread for this issue but will not let me post.

I created an account on roku.com and now asking for the  roku code to link device to roku.com account.

I do not see one after I sent e-mail address.

I moved to another place that had a roku with no issues and still same thing. 

I have already tried rebootting and factory reset with pin.

The Roku Premiere did already ask for and did an update so that tells me I have successfully connected it to internet through my wireless router.

 

Thank you for any help.


There have been a couple of others reporting activation issues. That does happen sometimes, but is usually resolved pretty quickly.

In the meantime, check to ensure your email's spam/junk filter didn't intercept the email. If there isn't one, wait a bit and try again.

If there is a long-term (several hours) issue with activation servers or the process on the Roku end, a Roku employee will usually post something. On the other hand, it's late Sunday afternoon (well, not that late Pacific Time) and the next response might not occur until morning.

 

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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snakerule2002
Level 7

Re: activation code issue

I have checked spam folder nothing.

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snakerule2002
Level 7

Re: activation code issue

still not resolved.

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DBDukes
Level 15

Re: activation code issue


@snakerule2002 wrote:

still not resolved.


You last checked in last weekend. I mentioned that the Roku staff is on weekend hours, and it might be Monday before you get some results. Now you've waited until the next weekend to report that the issue is still happening. 

You may get some feedback from Roku this weekend. Or not. Might not be till Monday. But don't wait a week to report back, and do the report when staffing is low. It's usually just us other users hanging around on the weekend. So, what I said last weekend applies to this weekend. Only don't wait a week to let Roku know the issue is still happening. If it's not working by Monday, go ahead and tell them Monday. 

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
snakerule2002
Level 7

Re: activation code issue

Thank you for trying to help me. I understand Roku support level is low right now.

I waited so long  to post again due to wanting to give Roku a fair amount of time to resolve issue or get back to me..

 

So since support levels are low on this board another way I should handle this issue.?

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