Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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leichmdl
Level 7

activating after a factory reset

for some reason I was unable to link my roku 3 to my online roku account.  when i signed on it would only show the newer roku tv i have and would not even register that i also had a roku 3.  i tried to do a factory reset so that i could then link to my account. i followed the steps and connected to my wifi.  once it got to point where i needed a code the system started glitching.  it is saying Activation Issue and under that says "there was a problem activating.  please get a new code to try again".  when i hit get a new code it loops back over and over again to the same window.  if i hit back it loops to the same thing.  my only options are restarting (which takes me back to the same loop again) or doing a factory reset which starts me over.  as soon as i get to the same point in the setup the loop happens again and i cannot get past this point to finish the set up and use the roku.  it always worked fine before i did the factory reset.  

anyone have any ideas or help?

thanks,

damon

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makaiguy
Level 21

Re: activating after a factory reset

I ran into the same thing. There was a problem at Roku's end with the activation system for an hour or so last evening (15 April, 2021).

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