Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Won't allow me to add any channels

I was using my roku. It refused to allow me to add any new channels. I checked my connection it was fine. I then tried restarting the device several times and it still wasn't allowing me to add any channels. I then tried a full reset(facrory) and after setting up online the devine didn't even redownload the channels that showed up on my account. What is going on? Why isn't my roku working right?

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Won't allow me to add any channels


Thanks for the post.

Can you provide us with more information about this issue? Are you seeing an error when you are trying to add a channel? Can you provide screenshots of the issue you are experiencing? Are you able to stream any content on the channels that you do have available on your device?

With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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