Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Nanabb
Level 7

What to do when there’s an error 020

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RokuDanny-R
Roku Employee
Roku Employee

Re: What to do when there’s an error 020

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@Nanabb 

Thanks for the inquiry.

For troubleshooting steps regarding that error code, visit our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: What to do when there’s an error 020

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@Nanabb 

Thanks for the inquiry.

For troubleshooting steps regarding that error code, visit our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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zantra1
Level 7

Re: What to do when there’s an error 020

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I have tried everything in the help section on a new 65 in lg nano tv with 2020 Roku ultra and new 4K monster premium cable and nothing works even tried to set it at 1080p gets green checks but it still doesn’t work still get the black screen.