Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 8

Went from in love to getting a divorce

I’ve went from being in love to about to get a divorce.   Roku worked great than 3 days ago it just disconnected from the internet.   I’ve tried calling the cable company.  Signal strong.   Tired every YouTube video .   Nothing .   Oh also there is no one to contact at Roku.   No email .  No one to answer phones.    Shame shame roku, might have just lost a customer for life.  I even tired to DM them on their IG page @rokuplayer.  Maybe if they get enough DMs they will listen and help 

0 Kudos
1 REPLY 1\
Level 18

Re: Went from in love to getting a divorce

What Model number?

Are you trying to connect wirelessly?

Are you having trouble logging in?

Does it  show a wifi signal on list?

How far from router?

Did you check the air pressure?

Did you restart the device?

---A problem clearly stated is a problem half solved---.
0 Kudos