Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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SS1357
Level 7

We do not get any sound when using roku. I do not understand why. Is there a mute somewhere? I don’

We set up the black roku stick device. There is no sound on any apps. The regular tv remote sound does not do anything and there is no sound control on the roku remote. How do I get sound? 

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2 REPLIES 2\
StreamerUser
Level 20

Re: We do not get any sound when using roku. I do not understand why. Is there a mute somewhere? I d

You need to provide your model # and firmware version:  Settings/System/About

If you bought a Streaming Stick+ the Voice Remote that comes with it has power/volume controls on the side.

In general, change Settings/Audio/HDMI=PCM Stereo  and see if that results in audio

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makaiguy
Community Streaming Expert

Re: We do not get any sound when using roku. I do not understand why. Is there a mute somewhere? I d


@SS1357 wrote:

We set up the black roku stick device.


"The black Roku stick" could be any of several Roku stick products released since 2016.  Each has different capabilities, so please report the actual Roku model/model number.  You can find this via Roku menu path Settings > System > About.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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