Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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RokuMary-F
Roku Employee
Roku Employee

Re: Activation problem - “we can’t seem to reach you by email”

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Hi everyone,

Thanks for posting in the Roku Community!

If you received emails with an activation link then got the "We can't seem to reach you by Email" error, try clicking or tapping "Resend" in the email message you received from Roku and another email will be sent. After a moment, look in your inbox for another message from Roku with a new activation link for you to try. The activation link expires after 15 to 20 minutes.

If you continue to see the error message after receiving a new activation link, try activating your Roku device using a different email address. For more information, you can refer to this link: How do I resolve an issue when activating or linking my Roku® streaming device?

Please keep us posted.

Thanks,

Mary

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mnilles07
Level 8

Re: “We can’t seem to reach you by email”

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Still not resolved ... 

RokuKariza-D
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hi everyone!

Thanks for bringing this to our attention.

For us to isolate the problem, could you tell us when you are receiving the error? Have you received an activation link or you are seeing the error message on your TV screen?

We also suggest trying to activate your Roku device or TV again to see if the issue persists.

In addition, if you are getting emails with an activation link then got the "We can't seem to reach you by Email" error, try clicking or tapping "Resend" in the email message you received from Roku and another email will be sent. After a moment, look in your inbox for another message from Roku with a new activation link for you to try. The activation link expires after 15 to 20 minutes.

If you continue to see the error message after receiving a new activation link, try activating your Roku device using a different email address.

For more information, you can refer to this link: How do I resolve an issue when activating or linking my Roku® streaming device?

Let us know how it goes.

All the best,

Kariza

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mnilles07
Level 8

Re: “We can’t seem to reach you by email”

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HELLO. 

The error message comes up after I am prompted to enter my email to start the activation process. 

I physically cannot start the activation process “again”; I have unplugged my Roku TV multiple times per day to attempt this to no avail. It stays at the exact same place. It’s essentially frozen here. 

I have hit the “resend” button probably 100 times. I’ve tried multiple emails. I have never, not once, gotten an activation email. 

It’s been a week++ with this issue with a brand new tv and those are honestly the best suggestions for me?

KEEP TRYING. ASAP. 

RokuDanny-R
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hi everyone,

Thanks for the posts.

If you are still unable to resolve the issue after following the steps provided by @RokuKariza-Dplease provide the serial number/device ID on your Roku device. I'll be able to pass along the information to the appropriate Roku team to investigate further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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mnilles07
Level 8

Re: “We can’t seem to reach you by email”

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Serial No. 2012GTC009138A00546

Model No. 50S435

Manufactured December 2020

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Rita79
Level 7

Re: “We can’t seem to reach you by email”

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This doesn't appear to be resolved, I am having the same issue with the TV I just bought.

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Rita79
Level 7

Re: “We can’t seem to reach you by email”

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Serial number: 2101GTC009567l00410

Model: 65R635

Manufactured January 2021

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RokuDanny-R
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hi everyone,

Thanks for the posts.

If you are still experiencing an issue, please feel free to send me through a PM (private message) the following information:

  • Roku account email address
  • date and time when you saw this issue occur

For more information about how to send a PM in the Community, visit our Community post here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rita79
Level 7

Re: “We can’t seem to reach you by email”

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PM sent

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