Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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RokuKariza-D
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hi @mike_tate13

Thanks for the post.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Eee65
Level 7

Re: “We can’t seem to reach you by email”

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I am having this issue. I am about to return the Roku for a different streaming device. Can someone please help me. 

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renojim
Community Streaming Expert

Re: “We can’t seem to reach you by email”

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@Eee65, try calling Roku support at (816) 272-8106.  Choose option 2.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuKariza-D
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hey @Eee65

Please accept our apologies for the inconvenience this has caused.

If you're getting ‘We can't seem to reach you by Email’ when trying to use the activation link, tap ‘Resend’ on your Roku device and another email will be sent. After a moment, look in your inbox for another message from Roku with a new activation link for you to try.

If still no luck, please reply here with the serial number/device ID of your Roku player. It can be located at the back or underneath the device itself.

Please keep us updated.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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823sisi
Level 7

Re: “We can’t seem to reach you by email”

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Tried all of this and it still doesn’t allow the email to be resent. And of course there’s not support available at this time. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hello @823sisi

We're here to help!

Please reply here with the serial number/device ID of your Roku player/TV. It consists of 12 alphanumeric characters and can be located at the back of the device itself.

We look forward to hearing from you shortly.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Monee
Level 7

Re: “We can’t seem to reach you by email”

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It didn't work for me

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RokuKariza-D
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hi @Monee

Thanks for the post.

Could you tell us first the issue you're running into and the troubleshooting steps you've tried? Also, check my post above and reply here with the information asked so we can further help you out. 

With more information, we can assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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lapangle
Level 7

Re: “We can’t seem to reach you by email”

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X000100M7C68G

Device ID S01MH0D7C68G please help

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RokuKariza-D
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hey @lapangle

Thanks for posting here in the Community!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

If by chance you are getting a 'We can't seem to reach you by email' error message as this thread's title says, we suggest tapping ‘Resend’ on your Roku device and another email will be sent. After a moment, look in your inbox for another message from Roku with a new activation link for you to try.

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos