Roku setup

[NeptuneWarrior2]

I am having same issue. This thing is going back to store. I have done EVERYTHING recommended in the community. Last Roku piece of **bleep** I buy.

[RokuKariza-D]

Hi @NeptuneWarrior2 

We apologize for the experience — this is not what we aim for.

Could you reply here with the serial number of your Roku device? It consists of 12 alphanumeric characters and can be found at the back or underneath the device. Please let us know as well the troubleshooting steps you've completed.

With more information, we can assist you further.

All the best,
Kariza

[823sisi]

Tried all of this and it still doesn’t allow the email to be resent. And of course there’s not support available at this time. 

[RokuKariza-D]

Hello @823sisi

We're here to help!

Please reply here with the serial number/device ID of your Roku player/TV. It consists of 12 alphanumeric characters and can be located at the back of the device itself.

We look forward to hearing from you shortly.

All the best,
Kariza

[Monee]

It didn't work for me

[RokuKariza-D]

Hi @Monee

Thanks for the post.

Could you tell us first the issue you're running into and the troubleshooting steps you've tried? Also, check my post above and reply here with the information asked so we can further help you out. 

With more information, we can assist you further.

All the best,
Kariza

[lapangle]

X000100M7C68G

Device ID S01MH0D7C68G please help

[RokuKariza-D]

Hey @lapangle

Thanks for posting here in the Community!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

If by chance you are getting a 'We can't seem to reach you by email' error message as this thread's title says, we suggest tapping ‘Resend’ on your Roku device and another email will be sent. After a moment, look in your inbox for another message from Roku with a new activation link for you to try.

Please keep us posted.

All the best,
Kariza

[lapangle]

I'm trying to activate my TV I'm receiving messages we can't seem to reach you by email I have tried to resend it to my email so many me time i already have a roku account I also tried to use a different email  I have restarted the TV and nothing is work

X000100M7C68G

Device ID S01MH0D7C68G  please help

[RokuKariza-D]

@lapangle

Thanks for the prompt response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza