Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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Baug
Reel Rookie

Re: “We can’t seem to reach you by email”

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Yeah I called Roku and no help. Took only my email and said they’d get back to me.. so still nothing 

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RokuKariza-D
Roku Guru

Re: “We can’t seem to reach you by email”

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Hey @Baug

Thanks for letting us know about the issue you're experiencing.

We would recommend performing a factory reset on the affected device then try linking your existing Roku account once again.

Performing a factory reset using the hardware reset button

  1. On the back or bottom of each Roku device is a reset button. On some devices, there is a tactile button, while other devices have a pinhole button.
  2. If your device has a pinhole button, you will need a paperclip to perform the factory reset.
  3. Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for about 10 seconds. The indicator light or status LED will blink rapidly on most Roku devices when the factory reset is complete.

For more information, check out this Support article: How do I factory reset my Roku® streaming device?

Please keep us posted if there's any difference after.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Baug
Reel Rookie

Re: “We can’t seem to reach you by email”

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This is a Roku Tv though and that is the issue. It’s not a roku device to reset. I’ve done factory reset on TV and still goes to same screen. I have to register my Roku account before I can even move forward. Logged in on app, and it recognized TV but still didn’t move forward. I have tried 3 different emails and don’t receive anything and continue to get same message. I included serial number above, above to assist with that?

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RokuKariza-D
Roku Guru

Re: “We can’t seem to reach you by email”

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@Baug

Thanks for the prompt response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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mike_tate13
Reel Rookie

Re: “We can’t seem to reach you by email”

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21313C954763

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Baug
Reel Rookie

Re: “We can’t seem to reach you by email”

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Still no resolution on this issue today so far and TV still not working due to Roku. Losing confidence and really don’t want to have to remove Tv from mount and return it. 

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RokuKariza-D
Roku Guru

Re: “We can’t seem to reach you by email”

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Hi @mike_tate13

Thanks for the post.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Eee65
Newbie

Re: “We can’t seem to reach you by email”

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I am having this issue. I am about to return the Roku for a different streaming device. Can someone please help me. 

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renojim
Community Streaming Expert

Re: “We can’t seem to reach you by email”

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@Eee65, try calling Roku support at (816) 272-8106.  Choose option 2.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuKariza-D
Roku Guru

Re: “We can’t seem to reach you by email”

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Hey @Eee65

Please accept our apologies for the inconvenience this has caused.

If you're getting ‘We can't seem to reach you by Email’ when trying to use the activation link, tap ‘Resend’ on your Roku device and another email will be sent. After a moment, look in your inbox for another message from Roku with a new activation link for you to try.

If still no luck, please reply here with the serial number/device ID of your Roku player. It can be located at the back or underneath the device itself.

Please keep us updated.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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