Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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rocksy
Binge Watcher

Re: “We can’t seem to reach you by email”

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took almost a month for someone to email me and then didn't explain anything, good thing I figured it out on my own, but they did ask me to take a survey about their service I told them they sucked and their people didn't know anything

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rocksy
Binge Watcher

Re: “We can’t seem to reach you by email”

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this issue has been happening since March or April still no fix by them we had to figure it out on our own

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Twistdcookie1
Channel Surfer

Re: “We can’t seem to reach you by email”

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I am also getting this error over and over. Tried different email addresses, different network, and factory reset.

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RokuMary-F
Community Moderator
Community Moderator

Re: “We can’t seem to reach you by email”

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Hi @Twistdcookie1,

Thanks for letting us know all that you've done.

If you are still having any issues and still receiving the error message when activating your device, please provide the serial number of your Roku device so we can assist further.

We appreciate your patience with this matter!

Regards,
Mary

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YogiB3ar
Newbie

Email is not going through

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I am trying to set up my account. I put my email in and it automatically says that it can’t reach me by email. My husband tried his email and it did the same thing. I’m stuck on the email setup and cannot back out or check to see if there’s a WiFi connection. I tried turning it Orr and back on but that didn’t work either 

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phuketexpat
Reel Rookie

Re: “We can’t seem to reach you by email”

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I just tried to activate again and the issue has still not been fixed. This has been over 1 week now, this is just not good enough.

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Twistdcookie1
Channel Surfer

Re: “We can’t seem to reach you by email”

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Here’s what I did to fix this (from another user, NOT Roku support):

Factory reset again. DO NOT set up internet, skip this until after you activate.

Enter your email, and the message should go through this time. Once you activate, go back and set up internet.

Hope this works for you like it did for me… Good Luck!

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RokuMary-F
Community Moderator
Community Moderator

Re: “We can’t seem to reach you by email”

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Hi @phuketexpat,

Thanks for keeping in touch and for an update.

Have you tried performing a factory reset on your Roku device to see if that resolves the issue you are experiencing?
For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

If you are still having any issues with your completing the activation process and still receiving an error message, please provide the serial number of your Roku device so we can assist further.

We appreciate your patience with this matter!

Regards,
Mary
 

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EClsWife
Channel Surfer

Re: “We can’t seem to reach you by email”

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Are you serious? We have all tried a factory reset and gave you our serial number and still absolutely nothing! This is so beyond ridiculous. If roku doesn't work just say that. 

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Re: “We can’t seem to reach you by email”

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And another who cant be reached

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