Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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RokuMary-F
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Thanks for letting us know about the issue that you are experiencing, @stv92 @herzdame,

I have passed along your information to our Support team. They will follow up and assist you.

Please be aware that we are actively monitoring and investigating the discussions on this thread. Thanks again for your continued patience.

Many thanks,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hi @EClsWife,

Thanks for the note here.

Rest assured that I’ve escalated your support ticket follow-up. Keep an eye on your email, a member of our support team will be in contact.
We sincerely appreciate your patience and we are working on ways to better improve this process.
Thanks,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Thanks for posting in the Roku Community, @phuketexpat,

If you are still having any activation issues and receiving an error message "We can’t seem to reach you by email" after following all troubleshooting steps from the previous post, please provide the serial number of your Roku device so we can assist further.

Thanks,
Mary

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Bakarich
Level 7

Re: “We can’t seem to reach you by email”

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What use is the support team @RokuMary-F if they don't reach out? This issue should not be resolved/solved on the community page. My TV has been a brick for over a week, and I've received a single email saying you passed the information on, but that's it.

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rocksy
Level 7

Re: “We can’t seem to reach you by email”

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took almost a month for someone to email me and then didn't explain anything, good thing I figured it out on my own, but they did ask me to take a survey about their service I told them they sucked and their people didn't know anything

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rocksy
Level 7

Re: “We can’t seem to reach you by email”

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this issue has been happening since March or April still no fix by them we had to figure it out on our own

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Twistdcookie1
Level 7

Re: “We can’t seem to reach you by email”

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I am also getting this error over and over. Tried different email addresses, different network, and factory reset.

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RokuMary-F
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hi @Twistdcookie1,

Thanks for letting us know all that you've done.

If you are still having any issues and still receiving the error message when activating your device, please provide the serial number of your Roku device so we can assist further.

We appreciate your patience with this matter!

Regards,
Mary

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YogiB3ar
Level 7

Email is not going through

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I am trying to set up my account. I put my email in and it automatically says that it can’t reach me by email. My husband tried his email and it did the same thing. I’m stuck on the email setup and cannot back out or check to see if there’s a WiFi connection. I tried turning it Orr and back on but that didn’t work either 

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phuketexpat
Level 7

Re: “We can’t seem to reach you by email”

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I just tried to activate again and the issue has still not been fixed. This has been over 1 week now, this is just not good enough.

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