Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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EClsWife
Channel Surfer

Re: “We can’t seem to reach you by email”

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It's been almost a week. I've talked to 2 people in customer service and they were no help at all. I'm over it! I'll be switching to fire stick tomorrow. 

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otacon72
Reel Rookie

Re: My roku keeps saying “We can’t seem to reach you by email please try again”

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Roku TV: 8116X

Model: 32S327

Serial number: YK00P9957754

Software Version: 10.0.0 build 4195-48

Device ID: JDA03957754

The only way I see this being fixed is via a firmware update via the USB port if that's even possible. 

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atc98092
Community Streaming Expert

Re: My roku keeps saying “We can’t seem to reach you by email please try again”

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Roku TVs are capable of being updated via USB. Go to this page and look up your TV model. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Bakarich
Channel Surfer

Re: “We can’t seem to reach you by email”

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This still hasn't been resolved, or caused anyone to reach out. If y'all cant deal with this then don't say this issue is resolved.

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RokuMary-F
Community Moderator
Community Moderator

Re: “We can’t seem to reach you by email”

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Thanks for the follow-up, @Bakarich.

I have responded to the PM that you have sent me.

Please let us know if there's anything else we can help you with.

Regards,
Mary

 

 

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RokuMary-F
Community Moderator
Community Moderator

Re: “We can’t seem to reach you by email”

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Thanks for letting us know about the issue that you are experiencing, @stv92 @herzdame,

I have passed along your information to our Support team. They will follow up and assist you.

Please be aware that we are actively monitoring and investigating the discussions on this thread. Thanks again for your continued patience.

Many thanks,
Mary

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RokuMary-F
Community Moderator
Community Moderator

Re: “We can’t seem to reach you by email”

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Hi @EClsWife,

Thanks for the note here.

Rest assured that I’ve escalated your support ticket follow-up. Keep an eye on your email, a member of our support team will be in contact.
We sincerely appreciate your patience and we are working on ways to better improve this process.
Thanks,
Mary

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RokuMary-F
Community Moderator
Community Moderator

Re: “We can’t seem to reach you by email”

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Thanks for posting in the Roku Community, @phuketexpat,

If you are still having any activation issues and receiving an error message "We can’t seem to reach you by email" after following all troubleshooting steps from the previous post, please provide the serial number of your Roku device so we can assist further.

Thanks,
Mary

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otacon72
Reel Rookie

Re: My roku keeps saying “We can’t seem to reach you by email please try again”

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"Contents of the update file are invalid." 

Why am I not surprised? lol I'm going to attach an AppleTV I have. I'm done with it. I won't be buying Roku TV's going forward. I really like my 55" and 65" TCL but not going to deal with this issue on them if it ever happens. 

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Bakarich
Channel Surfer

Re: “We can’t seem to reach you by email”

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What use is the support team @RokuMary-F if they don't reach out? This issue should not be resolved/solved on the community page. My TV has been a brick for over a week, and I've received a single email saying you passed the information on, but that's it.

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