Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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Rita79
Reel Rookie

Re: “We can’t seem to reach you by email”

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Serial number: 2101GTC009567l00410

Model: 65R635

Manufactured January 2021

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RokuDanny-R
Retired Moderator

Re: “We can’t seem to reach you by email”

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Hi everyone,

Thanks for the posts.

If you are still experiencing an issue, please feel free to send me through a PM (private message) the following information:

  • Roku account email address
  • date and time when you saw this issue occur

For more information about how to send a PM in the Community, visit our Community post here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Community Moderator
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Rita79
Reel Rookie

Re: “We can’t seem to reach you by email”

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PM sent

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jrcaldwell
Reel Rookie

Re: “We can’t seem to reach you by email”

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Mine will not activate. I've tried adding two different emails -- both registered with Roku. Please help. I've been trying since last night.

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jrcaldwell
Reel Rookie

Re: “We can’t seem to reach you by email”

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Danny,

How do we send you a private message?

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jrcaldwell
Reel Rookie

Re: “We can’t seem to reach you by email”

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I've tried everything it says to send you a private message -- those options don't appear on my phone or my desktop. I need help, please.

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jrcaldwell
Reel Rookie

Re: “We can’t seem to reach you by email”

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Sent you a private message. 

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Croce504
Reel Rookie

Re: “We can’t seem to reach you by email”

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Danny, I have been trying this now for 5 days and still it gives me “we can’t reach you by email”! 
there must be something you can do to fix this, right?? 
 

Sunday May 2, 2021 was when I first got the error message. 

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jadagget
Reel Rookie

Re: “We can’t seem to reach you by email”

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Same. Over a week now. Multiple email addresses attempted. Same error. 

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RokuDanny-R
Retired Moderator

Re: “We can’t seem to reach you by email”

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Hi everyone,

Thanks for the posts.

I have passed along the concerns and information you've provided to the appropriate Roku team to investigate further.

Once more information is available, I'll be sure to notify the Community so we can hopefully get you all back up and running.


Thanks,
Danny

Danny R.
Roku Community Moderator
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