Roku setup

[atc98092]

It has to go to the email address that's used by your Roku user account. If her email address isn't the one on your Roku account, then it won't work. 

[RokuMary-F]

Hi @EmmaGeo,

Thanks for posting in the Roku Community! I'd be happy to take a closer look to see how we can help.

Can you please provide us with more specific information about the issue you are experiencing? What are you trying to access before getting this error message? Have you verify the Roku account email address you are using by going to Settings > System > About?

With more information, we will be able to assist you further. Please keep us posted.

Thanks,

Mary

[Jay38]

I timed out on my activation for my account set up.  How do I reset?

[renojim]

Try unplugging the power and plugging it back in.

[mnilles07]

The problem isn’t fixed yet. I am having the same issue! 

[ingridolsoniowa]

I just bought a ROKU TV today and I am getting that prompt... please help.  April 28, 2021

[ingridolsoniowa]

did you get any help getting this fixed? 

[mnilles07]

Nope!! Still persists 

[mnilles07]

I am still experiencing this same issue!

[scubaboy]

Same problem this morning, tried multiple times, factory reset this Roku Ultra multiple times - it has internet access, it was able to update firmware no problem. From my researching it looks like the Roku activation system going down is a frequent occurrence. Paid almost $100 for a device I cannot use, pretty bad way to start a customer relationship, NOT IMPRESSED!!!!

edit: seconds after my message posted to the community, I received an email from Roku stating “earned the First Reply! badge on Roku Community”! So I guess I can’t watch TV with the Roku, but I can sit here on the message board and just talk about it!