I got my new Roku Premiere in the mail today, but I get the message “we can’t seem to reach you by email” every time I try to enter an email address to activate the device. I’ve tried multiple emails but get the message each time. I’ve also done a factory reset two times and tried a different WiFi.
Thanks for the posts.
Please be aware that there was an issue preventing new activations that has been resolved. We would recommend trying to activate your Roku device again to see if you are still experiencing an issue.
Please keep us posted.
Thanks for reaching out to the Roku community!
We appreciate your patience regarding this matter. I understand that you are receiving an error message "We can’t seem to reach you by email" when activating your Roku devices.
You can try performing a factory reset on your device. This will reset all settings and return your Roku device to a state ready for initial setup.
For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device ...
Follow the steps below from your Roku device to perform a factory reset.
If you are still unable to resolve the issue please provide the serial number/device ID on your Roku device. I'll be able to pass along the information to the appropriate Roku team to investigate further.
I hope this helps! I'll be here if you need anything else.
Bought a second Roku express. At the activation screen, I enter my email address for which I already have an account. I get the error message: “We can’t seem to reach you by email. Please try again.” I clicked “resend” multiple times and i get the same message.
I also tried to set up a new Roku account with my wife’s email address but I get the same error message.
Both addresses are real email accounts.
I did a factory reset using the button on the back and it still gives the same error message.
Thanks for any help.
We are having the same issue. We did get the email to s to are but still says it can’t reach me by that email and won’t leave this screen. Same issue for over an hour