Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Lucetia82
Level 7

Re: “We can’t seem to reach you by email”

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This worked for me.  Both tvs are back running now.  Thanks!

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Brandonwc5
Level 7

Re: “We can’t seem to reach you by email”

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This can't be done during setup because the TV has no options or home screen.  You must enter an email for the activation link.  No other options exist.

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Ekleintop
Level 7

Re: 'We can’t seem to reach you by email' message

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Anybody know how to fix this issue..TVs we’re working fine and are now bricked.  Support is completely worthless. 

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velazjuan
Level 7

Re: 'We can’t seem to reach you by email' message

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Again I have the dame message 'We can’t seem to reach you by email' in my Roku Premiere 

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velazjuan
Level 7

Re: “We can’t seem to reach you by email”

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I try many things and it doesn't work.

Please Roku support tell me what to do

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Ekleintop
Level 7

Re: “We can’t seem to reach you by email”

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I had this issue about a month ago at my remote cottage when my Rokus suddenly stopped working and I factory reset them trying to fix.  I finally called my Internet provider as Roku was no help.  They were familiar with the issue as many customers reported the same problem.  Turns out an update pushed from Roku broke Internet connectivity for devices connected to some regional Internet Service Providers (ISP), like mine here on Virginia's Eastern Shore.  My ISP had already worked with Roku on a fix.  I provided my Roku device IDs to my ISP, they sent them to Roku, and a day later I did a software update to get the fixed update.  The "catch" was I had to transport my devices and connect them to another ISP not affected by the original update.  In my case I took them to Norfolk and connected them to my Cox network at home.  You may be able to achieve the same result if you have a mobile hotspot on your phone and connect the Roku to that network.  Then try to register and do an update.  I was unable to use the mobile hotspot method as I have no phone service at my cottage location.

Best of luck,

Eric

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velazjuan
Level 7

Re: “We can’t seem to reach you by email”

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Thanks Im gonna try

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