Getting Started - Setup & How-to

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Quick3000
Level 7

Warranty Support Exchange, replacement, and or refund.

Attempting to go through roku support for a warranty exchange or replacement or refund for recently purchased device but roku does NOT recognize S/N number.

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renojim
Community Streaming Expert

Re: Warranty Support Exchange, replacement, and or refund.

Use the serial number that shows up under Settings->System->About or that shows under your linked devices at https://my.roku.com .  Why they're different than the one printed on the device only Roku knows.

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