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Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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DatTay
Level 7
‎11-04-2019 11:52 PM

Want give me the code to enter on step 2

Will not give me a code to enter keeps saying activation issue
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3 REPLIES 3\
RokuTannerD
Level 19
‎11-05-2019 11:51 AM

Re: Want give me the code to enter on step 2

Hi there!

Could you please provide more details about the issue you are seeing. Which Roku device are you trying to activate? What is the exact error message or text that you see on the screen? Could you provide a picture of this issue? 

With more information, we can continue assisting you here! 

 

Thanks,

Tanner

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AndresM310
Level 7
‎05-21-2020 04:50 AM

Re: Want give me the code to enter on step 2

Activation Issue: 

there was a problem activating. Please get a new code to try again. 

get a new code

back

more options

i need help. Ever since we changed cable/internet provider we haven’t been able to use the Roku.

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makaiguy
Community Streaming Expert
‎05-21-2020 05:50 AM

Re: Want give me the code to enter on step 2

If this Roku is already linked to your Roku account, it does not need to be reactivated.  You can check by logging into your account at https://my.roku.com.  Scroll down to the bottom of the page to review your linked devices.

If already linked to your account, all you need to do is connect the Roku to your new wifi setup.  From the home page on your Roku device:
Settings > Network > Set up connection

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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