Getting Started - Setup & How-to

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Ravensong20
Level 7

WTF IT'S JUST STICKS ON A PURPLE PAIRING SCREEN

I am already discouraged and ready to return the ruku express +. Stuck on purple pairing screen. No customer support number any where. So far this sucks and is going back to walmart

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RokuDanny-R
Roku Employee
Roku Employee

Re: WTF IT'S JUST STICKS ON A PURPLE PAIRING SCREEN

@Ravensong20 

Thanks for the post.

What Roku streaming stick device model are you using?

Did you try following the steps that are provide on the screen to pair your remote? We would recommend taking a look at the troubleshooting steps provided by our Support pages here: 
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

In addition, have you tried performing a factory reset on the Roku device to see if you are able to resolve the issue? For more information about how to factory reset a device visit our Support page here:
How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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