Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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RoniRW
Level 7

Used Rokus? Useless? Please help

We purchased a used/refurbished Roku from Amazon.  When trying to set it up everything was fine until we got to step 5 and we realized we could not find a link code. This is our second Roku so I do know what I'm looking for.

What I find kind of scary is that this used Roku still has the original buyer's information and preferences. We are able to watch the Prime channel under his account.

Is there a way to reset the Roku to a factory default that I can do to make it ours?  

And perhaps people should be warned that if they simply return a Roku after setting it up, they need to wipe it.  Just like they would with their I-phone.

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2 Replies
Strega
Level 12

Re: Used Rokus? Useless? Please help

Roku factory reset.

It's nice of you to not just use the other person's account. Smiley Wink

1zodiac
Level 10

Re: Used Rokus? Useless? Please help

settings > system > advance system settings > factory reset

once done it's like you bought it from a store brand new.

it was used,not refurbished.

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