Help

Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DebbieD
Level 7
‎10-06-2020 12:01 PM

Upgraded cable box and now Roku player won’t work

I have cable box in one input and Roku in another. It was working fine before but now I can’t even get the Roku to go on. 
l have tried replugging the connections as well as unplugging from outlet.

Can anyone help? 

Thanks!

Labels (1)
0 Kudos
Reply
1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee
‎10-06-2020 01:00 PM

Re: Upgraded cable box and now Roku player won’t work

@DebbieD 

Thanks for the post.

Having you tried using another HDMI input on your TV as well as switch the HDMI cable used to connect the Roku device to see if that resolves the issue?

For troubleshooting purposes have you tried plugging in the Roku device into another TV to see if you are experiencing the same issue?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Reply