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Unable to update software

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Please help, I am NOT tech savvy. I have a newer television but it isn’t a smart tv. Purchased a Roku Express and trying to use, I continue to receive the “unable to update” message. It provides a website but how do I go to this website on my tv if I can’t go on the internet because it’s not a smart tv? I simply want to use the spectrum cable app, and that’s why I purchased this. My fire stick works just fine. Any advice?

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Roku Employee
Roku Employee

Re: Unable to update software

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@DaddyFatty2020 

Thanks for the note.

If you are unable to update the Roku device, we would recommend taking a look at the troubleshoot steps provided by our Support page here: What should I do if my Roku® device is unable to update software?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 19

Re: Unable to update software

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If it tells you to go to a website, it means use the browser on a computer, tablet, or phone that has an internet connection.

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Roku Employee
Roku Employee

Re: Unable to update software

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@DaddyFatty2020 

Thanks for the note.

If you are unable to update the Roku device, we would recommend taking a look at the troubleshoot steps provided by our Support page here: What should I do if my Roku® device is unable to update software?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 8

Re: Unable to update software

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Not a solution.  If I have a functional internet connection (and even the Roku itself will confirm that, with both wired and wireless) and it still can't run the update, there needs to be further troubleshooting than a dismissive "well this should work" answer.  I AM tech-savy, and already worked past the standard network troubleshooting, and need to move on to the "here's how you do an override upgrade update, using a file from the following ftp site" method.

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