Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
I have a Roku express. I am trying to set it up, but I am unable to download the first update. I have seen the green check marks saying I am connected to the internet. I have also tried connecting it to my phone's hot spot and I get the same error.
the error says " The software update failed because the verification failed".
I bought two of them at the same time and both of them are doing this.
Could you share a picture of the error message you see on screen?
If that still isn't clearing things up, please PM me with your Roku account email address, and the serial number of your device found in Settings>System>About. I'll follow up directly to continue assisting you.
Please if you figure out how to bypass that message to install the roku express please let me know, I purchased the roku stick two days ago and had a fire stick previously(so I know it’s not internet connection) and had no issues. I can’t hook up this device to download the spectrumapp and with the corona quarintine, what else is there to do but watch television? Please help!!