Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
Thanks for letting us know about the issue you're experiencing.
Could you try connecting your Roku device to a mobile hotspot and see if that will make a difference? Please also reply here with the serial number of the affected player. It can be found at the back or underneath the device itself.