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Level 7

Unable to setup a ROKU. Able to connect to WiFi network but Roku stops at Updating Software

Hi,

I have reset my Roku device Roku 3 (4200 series) and ever since I have reset, I am able to connect to my WiFi network on Roku 3 and then system tries to update software and it gets stuck there. Please see below image

IMG_1286.jpg

As I have found information on community website, I have rebooted my Roku 3 and my Router simultaneously to check for any resolution of the issue. Issue is not resolved.

I have tried to switch on hotspot on my iPhone, my wife's iPhone and stuck at the same place as shows in above image.

I have followed all the steps on the article https://support.roku.com/en-gb/article/115002796148-what-should-i-do-if-my-roku-device-is-unable-to-... but that didnt help.

I have tried the steps in article https://support.roku.com/en-gb/article/208755668-how-to-update-the-software-on-your-roku-streaming-d... but I dont get to settings page.

I am always stuck at Choose your network page.

Any help in resolving will be appreciated.

Software on the device: 9.2.0.4701

I am more than happy to provide MAC address and Device ID if that information is helpful in anyway.

Thanks,

Tedla

 

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Roku Employee
Roku Employee

Re: Unable to setup a ROKU. Able to connect to WiFi network but Roku stops at Updating Software

@Tedla 

Thanks for the note.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if my Roku® device is unable to update software?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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