Hi @sabrabow
Thanks for letting us know about the issue you're experiencing.
Could you try connecting your Roku device to a mobile hotspot and see if that will make a difference? Please also reply here with the serial number of the affected player. It can be found at the back or underneath the device itself.
We look forward to hearing from you soon.
All the best,
Kariza
Kariza D.
Roku Forum Moderator