Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Rk_3800
Level 7

Unable to set up my Roku stick 3800XB. Does this model support 720p/1080p HD?

I bought a streaming stick model 3800xb but I am having trouble setting up my TV. Everything goes smoothly when I follow the set up process up until I get to the part when the device analyses the screen resolution. The screen goes blank and does not refresh anymore. Was wondering if the stick model I got supports 720p/1080p resolutions?

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2 Replies
atc98092
Level 21

Re: Unable to set up my Roku stick 3800XB. Does this model support 720p/1080p HD?

Yes, that model Stick does support both 720 and 1080p, but not 4K/2160p. In fact, all Roku players since around 2013 do. The 3800 should be a very capable player. 

I'd first try completing the setup on a different TV, if possible, then moving it back to the TV with the issue. Make sure the HDMI cable is fully seated in both the Roku and the TV, and there's no dust or other foreign gunk in either connection. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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makaiguy
Level 20

Re: Unable to set up my Roku stick 3800XB. Does this model support 720p/1080p HD?


@atc98092 wrote:

I'd first try completing the setup on a different TV, if possible, then moving it back to the TV with the issue.


This sounds like a good suggestion.  If it completes the setup correctly, before disconnecting from the other TV I'd suggest setting the Roku to the actual resolution of the TV set you intend to use it with, rather than the "auto" setting.  Settings > Display type.

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