Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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TechNewby
Level 7

Unable to enter email address during initial Set-up of Roku Express

I am just setting up the Roku express.  Everything went well until the email screen.  I cannot seem to get to that field and there is no keyboard showing like when I connected to Wi-fi.  I did unplug the Roku and Wi-Fi and that did not solve the problem.  Any help would be appreciated.

21 REPLIES 21\
TechNewby
Level 7

Re: Unable to enter email address during initial Set-up of Roku Express

I reset box using paper clip and then made it to the email entry screen.  

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mrdiamond1999
Level 7

Re: Unable to enter email address during initial Set-up of Roku Express

I am also having the same issue with my Roku Streaming Stick. exactly the same and I see no place to stick a paperclip in so I can't use that way. and I know the app works because the tv makes the same bleep sound when I try to use to up/down arrows to get to the email field. Anyone know what I need to do?

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renojim
Community Streaming Expert

Re: Unable to enter email address during initial Set-up of Roku Express

Some sticks have a reset button along one of the thin edges.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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no6
Level 7

Re: Unable to enter email address during initial Set-up of Roku Express

 
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5698
Level 7

Re: Unable to enter email address during initial Set-up of Roku Express

I had same issue.  You need to hit the OK Button and then a keyboard pops up.  

Cabster19
Level 7

Re: Unable to enter email address during initial Set-up of Roku Express

Thank you for the tip. I was unable to get any helpful information from Roku support.

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ma10
Level 7

Re: Unable to enter email address during initial Set-up of Roku Express

I couldn't get any help from them either.Smiley Frustrated

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unable to enter email address during initial Set-up of Roku Express

Hi @ma10

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Do you receive an error code or message?

With more information, we can assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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BP737
Level 7

Re: Unable to enter email address during initial Set-up of Roku Express

I have tried activating from both my Roku TV and my Roku, wired and wireless and cannot get anything to go through.  The router shows the mac address in the accepted list and the routers shows the device connected to the router with a hard wire connection.  I have tried at least a dozen times now.

Explain why we can't log into Roku with our account and manually add the mac address to active a device?  Why do we have to rely on device to send an email instead of manually adding it ourselves?  I tried to find "manually active a device" on the web site and could find nothing.

And yes, I have reset both devices using the factory reset and the button on the back.

There has to be a better way.

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