Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Unable to enter email address during initial Set-up of Roku Express

I am just setting up the Roku express.  Everything went well until the email screen.  I cannot seem to get to that field and there is no keyboard showing like when I connected to Wi-fi.  I did unplug the Roku and Wi-Fi and that did not solve the problem.  Any help would be appreciated.

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3 Replies
Level 7

Re: Unable to enter email address during initial Set-up of Roku Express

I reset box using paper clip and then made it to the email entry screen.  

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Re: Unable to enter email address during initial Set-up of Roku Express

I am also having the same issue with my Roku Streaming Stick. exactly the same and I see no place to stick a paperclip in so I can't use that way. and I know the app works because the tv makes the same bleep sound when I try to use to up/down arrows to get to the email field. Anyone know what I need to do?

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Level 21

Re: Unable to enter email address during initial Set-up of Roku Express

Some sticks have a reset button along one of the thin edges.

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