Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Unable to control Apex TV with my remote

My Roku express+ will not connect to my Apex tv. It says it’s not compatible to my tv.. I specifically got this one for the power/volume but the remote won’t work at all. What the heck. Any advice? I attempted to return since I bought the protection plan, protection plan referred me to I feel like I’m going in circles and cannot return this item

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Level 11

Re: Unable to control Apex TV with my remote

Where did you purchase the device?  I don't think the protection plan is your correct route since the device is not broke.  If I understand correctly the device works but the remote will not control your TV.  Is that correct?

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Community Streaming Expert

Re: Unable to control Apex TV with my remote

Try telling it you have a Toshiba tv instead?

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