Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Kaylasim
Level 7

Unable to control Apex TV with my remote

My Roku express+ will not connect to my Apex tv. It says it’s not compatible to my tv.. I specifically got this one for the power/volume but the remote won’t work at all. What the heck. Any advice? I attempted to return since I bought the protection plan, protection plan referred me to roku.com. I feel like I’m going in circles and cannot return this item

Tags (1)
0 Kudos
2 REPLIES 2\
HDMIGuy
Level 11

Re: Unable to control Apex TV with my remote

Where did you purchase the device?  I don't think the protection plan is your correct route since the device is not broke.  If I understand correctly the device works but the remote will not control your TV.  Is that correct?

0 Kudos
Tivoburkee
Community Streaming Expert

Re: Unable to control Apex TV with my remote

Try telling it you have a Toshiba tv instead?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos