Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Ultra setup frozen at Set display type

Setting up new Ultra 2020.  Setup frozen at “Set display type”.  Repairing, unplug devices and start over, nor anything else works.  Cannot advance or go back.

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Roku Employee
Roku Employee

Re: Ultra setup frozen at Set display type


Thanks for the post.

We would recommend trying to perform a factory reset on the device.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.



Danny R.
Roku Forum Moderator
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