Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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dathead2
Level 10

Ultra issue

Ugh this happened to me too I’m Roku Ultra though not Roku tv.    Reboots did not work. Before going reset network or whole device route I read about trouble with USB and I have a disk drive always attached to my ultra for Roku Media Player

anyway article said unplug usb and power cycle and that worked for me. 

ps add me to the Please add backup configuration to usb or SD card ability !!!

Roku Ultra 4660X
RokuOS 10.0.0 build 4195
Sony Bravia 55A8G TV
0 Kudos
2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: Ultra issue

@dathead2 

Thanks for the post.

Can you please be more specific about the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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dathead2
Level 10

Re: Ultra issue

The dreaded all zeros wireless MAC address that seems to afflict many. 

Roku Ultra 4660X
RokuOS 10.0.0 build 4195
Sony Bravia 55A8G TV
0 Kudos