Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Glenn141414
Level 7

Tvolution device linking issue

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Yesterday i reset my Tvolution device powered by roku, and it is stuck on linking and does not make any progress. I am connected to internet. Tried both wired and wireless connection, what to do? I already reset it but still stuck on linking

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RokuKariza-D
Roku Employee
Roku Employee

Re: STUCK ON LINKING

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Hello @Glenn141414

Thanks for the post.

Since your Roku is powered by TVolution, we would recommend reaching out to our MVPDs service partner (PLDT) for further help. They should be able to assist you with this concern.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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RokuKariza-D
Roku Employee
Roku Employee

Re: STUCK ON LINKING

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Hello @Glenn141414

Thanks for the post.

Since your Roku is powered by TVolution, we would recommend reaching out to our MVPDs service partner (PLDT) for further help. They should be able to assist you with this concern.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Glenn141414
Level 7

Re: STUCK ON LINKING

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Cant you do anything to resolve the issue? It's still part of the duty of the roku company because pldt and roku shared both responsibility, because they have partnership. 

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Mikayeel
Level 7

Re: Tvolution device linking issue

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Same problem here with roku tvolution. Did a Factory reset on my roku then its stuck on linking
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RokuKariza-D
Roku Employee
Roku Employee

Re: Tvolution device linking issue

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Hey @Mikayeel

We're sorry to hear about the issue you're running into. 

I would recommend following my suggestion in my post above since they're the best ones to help you out with that matter.

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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ejcaneda
Level 7

Re: Tvolution device linking issue

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Hi,

What if we are no longer connected to PLDT, I mean, done with the contract and did not continue, then we reset the roku tvolution, how can we activate it again? is there any other way?

RokuKariza-D
Roku Employee
Roku Employee

Re: Tvolution device linking issue

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Hi @ejcaneda

Thanks for reaching out here in the Community!

Check my post above as our service partner, PLDT, are the best ones to help you out with your concern. 

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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isaymontes
Level 7

Re: STUCK ON LINKING help us fix it

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@RokuKariza-D wrote:

Hello @Glenn141414

Thanks for the post.

Since your Roku is powered by TVolution, we would recommend reaching out to our MVPDs service partner (PLDT) for further help. They should be able to assist you with this concern.

We appreciate your understanding.

All the best,
Kariza



How can i fix my roku? Its stuck on linking. I do reset it all the time but it always stuck on linking pls help me

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toots_3020us
Level 7

Re: Tvolution device linking issue

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Sir I have the same problem, if you solve your problem can you help me how you solve it. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Tvolution device linking issue

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@toots_3020us

Thanks for the inquiry.

For more information about how to activate your device, we would recommend you reach out to the device provider as they would best be able to assist you.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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