Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Glenn141414
Level 7

Tvolution device linking issue

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Yesterday i reset my Tvolution device powered by roku, and it is stuck on linking and does not make any progress. I am connected to internet. Tried both wired and wireless connection, what to do? I already reset it but still stuck on linking

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RokuKariza-D
Roku Employee
Roku Employee

Re: STUCK ON LINKING

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Hello @Glenn141414

Thanks for the post.

Since your Roku is powered by TVolution, we would recommend reaching out to our MVPDs service partner (PLDT) for further help. They should be able to assist you with this concern.

We appreciate your understanding.

All the best,
Kariza

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: STUCK ON LINKING

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Hello @Glenn141414

Thanks for the post.

Since your Roku is powered by TVolution, we would recommend reaching out to our MVPDs service partner (PLDT) for further help. They should be able to assist you with this concern.

We appreciate your understanding.

All the best,
Kariza

View solution in original post

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Glenn141414
Level 7

Re: STUCK ON LINKING

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Cant you do anything to resolve the issue? It's still part of the duty of the roku company because pldt and roku shared both responsibility, because they have partnership. 

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