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Level 7

Tv screen frozen

i have a roku se and I was done setting it up but now the tv screen is just Blank purple and after a few minutes the Roku logo shows up and starts playing. I’m not sure what to do it doesn’t give me an options to click on either. Please help. 

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Tv screen frozen


Thanks for the post.

Have you tried performing a factory reset on your device to see if that resolve the issue you are experiencing?

For instructions on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Danny R.
Roku Forum Moderator
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