Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Tv powers off when I connect my roku express

I bought a new roku express+,  created a roku account plugged devise into wall outlet and hdmi 1 port on my Sony Bravia. Turned my TV on and switched input to hdmi. TV automatically powered off. When I powered it back on it gave me a black screen. Unplugged the roku from hdmi and still got black screen. Unplugged TV from wall for 60 sec. and turned back on- still black. This was yesterday. Today tv turned on normally. I took a different usb to ac power adapter and cable and plugged in used a different hdmi cable and plugged into hdmi 2 port instead of hdmi 1. As soon as I switched input on tv to hdmi 2 I caught a split second of something come on screen and then same thing happened. Please help

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